All Rights Reserved by Willows Crafts
Terms & Conditions


Welcome to our online store! Willows Crafts provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

If you are under 18, you may use our website only with involvement of a parent or guardian. Willows Crafts reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


All content included on this site, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of Willows Crafts or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Willows Crafts, with copyright authorship for this collection by Willows Crafts, and protected by international copyright laws.


Willows Crafts will accept returns up to 14 days after purchase. Goods must be unopened and in original condition. Return postage is at the expense of the purchaser.

Goods will either be REFUNDED or EXCHANGED depending on customer requirements.

If the goods are faulty Willows Crafts will exchange the goods for the same item permitting stock availability.

Willows Crafts will not exchange or refund goods that were damaged or lost in transit.

Clearance Items cannot be returned or exchanged.


Although every care it taken to ensure Willows Crafts always has sufficient stock, there will be times where due to high demand an item will be unavailable. Willows Crafts will endeavour to update the website accordingly. If an item you have purchased is unavailable a staff member will contact you with and ETA date.


Willows Crafts uses Australia Post to ship orders. The delivery charge depends on the size of the order placed and is calculated in your shopping cart.

Willows Crafts is not currently shipping internationally via our website. If you are an international customer please email or call our store and we will quote postage.

Willows Crafts takes great care insuring that your products are packaged well so they reach you undamaged.  


At Willows Crafts we attempt to be as accurate as possible. However, Willows Crafts does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Willows Crafts itself is not as described, your sole remedy is to return it in unused condition. From time to time product colour may differ from that on the website.


Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link. Or you can email us at: